Refund Policy

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.

We plan each project by dividing work into milestones.

All projects begin with a complete discovery/analysis and the creation of a scope of work document.

This is done to ensure that both parties understand the work required and thus eliminate the potential for project cancellations, reversals, or disputes.

As time is spent to achieve every milestone and complete every module, a refund is not possible for work already completed.

In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous charge or deposit would be refunded. No payment will be refunded once the client approves mock-up designs and we move into the project’s development phase.

There are no partial refunds for projects mid-way through a milestone phase. No cancellations are entertained for services our marketing team offers on special occasions. These are limited-time offers and cannot be cancelled. Digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.

We only offer refunds on deposits or payments for abandoned or lay dormant projects for up to 30 days.